---
title: "Add Message Suggestions to Simple Text"
slug: "add-message-suggestions-to-simple-text"
updated: 2026-08-12T08:39:59Z
published: 2026-08-12T08:39:59Z
canonical: "help.csgi.com/add-message-suggestions-to-simple-text"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.csgi.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Add Message Suggestions to Simple Text

The **Add Message Suggestions** features make Simple Texts interactive by adding clickable buttons. These buttons allow users to perform quick actions, improving engagement and user experience. A maximum of 11 Message Suggestions is allowed.​‌ Message Suggestions provide quick response options for user input.​

- To add Message Suggestions click the Message Suggestions toggle to turn it ON (The toggle changes from gray to blue)‌.
- For Message Suggestions a section labeled Message Suggestions **1/11** appears on left hand side for **Function** configuration.​‌

## Available Function Type

You can choose from the options in the Function type (dropdown):

- **Open URL**
- **Reply**
- **Dial Phone**

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Card suggestion simple text.jpg?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A44Z&se=2026-10-26T13%3A27%3A44Z&sr=c&sp=r&sig=gOM5u2Qm3%2F2NlscEyuLOFlU1woEvOyKEpITrzon0JgE%3D)

When viewing the Function type dropdown, additional Functions appear with a **Coming Soon** label:

- Show Location
- Request Location
- Create Calendar Event

These actions are visible but disabled. They serve as a preview of upcoming RCS capabilities.

### Steps to Add Function (Open URL) in Message Suggestions

- View **Button Details** for the unique **GUID** (**For example**: 67498836) at the top of the button configuration panel for identification and tracking.
- Choose **Open URL** from the **Function** (dropdown) to enable link-based interaction.
- Type the button label in the **Button Text** field. Keep it within the 25-character limit. You can also include emojis available in this field. Each emoji is counted as two characters.
- Enter the destination link in the **URL** field. Ensure the link is valid and does not exceed 2000 characters.
- Press **Tab** or click outside the input area to hyperlink the Button Text and activate the **Open Link** and **Ping Link** icons.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/simple text open url.gif?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A44Z&se=2026-10-26T13%3A27%3A44Z&sr=c&sp=r&sig=gOM5u2Qm3%2F2NlscEyuLOFlU1woEvOyKEpITrzon0JgE%3D)

> ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A44Z&se=2026-10-26T13%3A27%3A44Z&sr=c&sp=r&sig=gOM5u2Qm3%2F2NlscEyuLOFlU1woEvOyKEpITrzon0JgE%3D)
> 
> If a link button URL is entered without a protocol, the platform automatically adds https:// to ensure secure and reliable RCS link handling.

- Click **Ping Link** to verify the URL accessibility in real time.
- Locate the **Payload Text** field. Enter a value that represents the button action within **2048 characters** (Optional).

For example: call_support_clicked
- Check the preview panel on the right. Confirm that the button updates instantly with your label and link.
- Ensure the RCS Simple Text message size is under **250 KB**; otherwise, submission is blocked.

### Steps to Add Action (Reply) in Message Suggestions

- Beside **Card Suggestions** on the left panel click **toggle button** to open the button configuration panel.
- At the top of the configuration panel, note the GUID (**For example**-17976692 ) for identification and tracking.
- From the Function type dropdown, select **Reply** to enable text-based interaction.
- In the **Button Text** field, type the button label and keep it within the **25-character** limit. You can also include emojis available in this field. Each emoji is counted as two characters.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/simple text reply.gif?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A44Z&se=2026-10-26T13%3A27%3A44Z&sr=c&sp=r&sig=gOM5u2Qm3%2F2NlscEyuLOFlU1woEvOyKEpITrzon0JgE%3D)

- In the **Text** field, enter text and ensure it does not exceed 25 characters.
- Press **Tab** or click outside the input area to enable the Button.
- Check the **preview** panel on the right. Confirm that the button updates instantly with your label.
- Locate the **Payload Text field**. Enter a value that represents the button action within **2048 characters** (Optional).

**For example**: Interested_clicked
- Ensure the total RCS message size of the Simple Text remains under **250 KB**. If the size exceeds the limit, the system blocks submission.

### Steps to Add a Dial Phone Action in Message Suggestions

- Locate the **Message Suggestions** section in the template editor.
- Toggle the switch **ON** to enable suggestions.
- Click to create or expand a **suggestion** entry.
- The UI displays a suggestion block (For example: Message Suggestion 1 / 11).
- In the **Function** dropdown select **Dial Phone.**
- In the **Button Text** field enter the label shown to users.

**For example**: Call Support

> ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A44Z&se=2026-10-26T13%3A27%3A44Z&sr=c&sp=r&sig=gOM5u2Qm3%2F2NlscEyuLOFlU1woEvOyKEpITrzon0JgE%3D)
> 
> Use clear, action-oriented text.
- In the **Phone number** field enter a valid dialable number. Users can configure a **US-based** target phone number.

**For example**: +12025550125

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Simple text dial phone(1).gif?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A44Z&se=2026-10-26T13%3A27%3A44Z&sr=c&sp=r&sig=gOM5u2Qm3%2F2NlscEyuLOFlU1woEvOyKEpITrzon0JgE%3D)

> ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A44Z&se=2026-10-26T13%3A27%3A44Z&sr=c&sp=r&sig=gOM5u2Qm3%2F2NlscEyuLOFlU1woEvOyKEpITrzon0JgE%3D)
> 
> **Validate the phone number format**:
> 
> ✅ **Valid**: +1 (202) 555-0125
> 
> ❌ **Invalid**: (000) 000-0000 or 099 0000 011

- If the format is incorrect the UI shows a **validation error** “Enter a valid phone number.”
- Upon successful Dial Phone configuration, users will see a **call icon** in both the **editor** and **preview**, clearly indicating that the action will trigger a call.
- Locate the **Payload Text** field. Enter a value that represents the button action within **2048 characters** (Optional).

**For example**: call_support_clicked

> ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A44Z&se=2026-10-26T13%3A27%3A44Z&sr=c&sp=r&sig=gOM5u2Qm3%2F2NlscEyuLOFlU1woEvOyKEpITrzon0JgE%3D)
> 
> The preview focuses on a standardized mobile layout.
> 
> Actual devices may render differently. The preview doesn’t focus on functional execution.

- The message content ({"text":""} in the editor) appears as a chat bubble inside the mobile device mockup.
- A single button appears below the message bubble.
- The rounded button displays the configured **Button Text** .

**For example**: Call Support)
- The button is configured with the Dial Phone function.
- When tapped on an actual device:
  - The device opens the native calling interface.
  - A call is initiated to the configured phone number.