---
title: "Balance Forward"
slug: "balance-forward"
updated: 2025-05-21T11:11:08Z
published: 2025-05-21T11:11:08Z
canonical: "help.csgi.com/balance-forward"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.csgi.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Balance Forward

This widget allows users to configure how balance-related information is displayed based on different billing scenarios, ensuring clarity and accuracy. Users can configure the following elements to tailor the display of balance-related details.

**Illustration**: Allows enabling or disabling visuals for better representation.

Title: Defines how balance information appears, with dynamic variables for customization. Titles can be customized to reflect specific situations:

- **Zero** - No balance, your account is up to date.
- **Credit** - You have a credit of `Credit` from your last bill.
- **Credit Due** - You have a balance of `Credit` from the previous bill.
- **Due** - You have a balance due of `Credit` from your previous bill.
- **Past Due** - You have a past due balance of `Credit`.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2025-03-07_16-45-23.gif?sv=2026-02-06&spr=https&st=2026-10-26T14%3A59%3A46Z&se=2026-10-26T15%3A59%3A46Z&sr=c&sp=r&sig=lb5TaseksNhpzBs3rH%2BapGAuTSO5BHEZOAtY6n6uP60%3D)

**Labels and Balance Information**

**Labels**: Users can customize how balance-related terms appear to ensure clarity in previous or remaining balance:

**Balance Label:** Defines how the remaining balance from the previous bill is displayed, such as “Balance Forward”, indicating the amount carried over to the next billing cycle.

**Previous Balance Label**: Specifies how the total balance from the last bill is shown, such as “Previous Balance”, representing the starting balance before payments and adjustments.

**Balance Information**: Users can update the title and description to clarify balance calculations.

> ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A59%3A46Z&se=2026-10-26T15%3A59%3A46Z&sr=c&sp=r&sig=lb5TaseksNhpzBs3rH%2BapGAuTSO5BHEZOAtY6n6uP60%3D)
> 
> [**Generative AI**](/cx/docs/content-using-generative-ai) can be utilized to craft personalized and user-friendly explanations, ensuring that billing updates are clear and easy to understand.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2025-03-07_16-20-43.gif?sv=2026-02-06&spr=https&st=2026-10-26T14%3A59%3A46Z&se=2026-10-26T15%3A59%3A46Z&sr=c&sp=r&sig=lb5TaseksNhpzBs3rH%2BapGAuTSO5BHEZOAtY6n6uP60%3D)