Documentation Index

Fetch the complete documentation index at: https://help.csgi.com/llms.txt

Use this file to discover all available pages before exploring further.

📢 Announcement:  Xponent Journey Hub, Bill Explainer, and Xponent Communication Control April 2026 (26.1) Release Notes are now available – Check out the latest updates published on April 2026.

Brand Logo Management

Prev Next

The Logo Management UI, available in the Studio module under Visual Branding, enables client administrators to upload and modify company logos directly within Bill Explainer. This client-facing, self-service tool helps ensure consistent brand identity across all customer-facing bill content.

This self-service tool streamlines the process of updating branding across Bill Explainer instances, eliminating the need for external assistance. The intuitive interface includes a real-time preview feature, helping companies efficiently reflect their brand identity throughout the billing experience.

Benefits

  • Brand Consistency: Ensures your logo and favicon are applied uniformly across key user touchpoints, such as the loading screen and the header in the Explainer reinforcing brand identity throughout the user journey.

  • Professional Appearance: Enhances the credibility and polish of the Bill Explainer with up-to-date visual branding.

  • Self-Service Control: Empowers administrators to make branding changes instantly, no technical support needed. Empowers administrators to make branding changes instantly without relying on CSG support for routine updates aligning with our SaaS self-service strategy.

  • User Recognition: Favicons and loading visuals help customers quickly identify your brand, even with multiple tabs open.

Upload Your Logo

Your logo appears prominently in two key areas:

  • During Loading: Displayed while the Bill Explainer is loading, reinforcing brand identity from the start.

  • At the Top of the Bill Explainer: Ensures brand visibility throughout the billing experience.

To update the logo, navigate to the Brand Logo section under Visual Branding in the Studio module:

  1. Click Replace and select the desired image file.

  2. Click Open to upload the new logo.

  • Accepted file formats: SVG, PNG

  • Recommended minimum width: 512px (for clear, high-quality display)

Upload Your Favicon

A favicon is the small icon that appears in the browser tab next to your site title. It helps users quickly recognize your brand when they have multiple tabs open.

To upload a favicon:

  1. Click Replace and Select a square image file.

  2. Click Open to upload the new favicon.

  • Accepted file formats: ICO, PNG, SVG

  • Recommended dimensions: 128x128px to 256x256px (ensuring sharp visibility across different screen resolutions)

UI provides preview functionality to show how the logo will appear on the Bill Explainer. Once satisfied, you can save and publish the updated branding or roll back to the previous configuration if needed.