---
title: "Cards / Fallback Explanation"
slug: "cards-fallback-explanation"
updated: 2025-05-21T11:12:19Z
published: 2025-05-21T11:12:19Z
canonical: "help.csgi.com/cards-fallback-explanation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.csgi.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Cards / Fallback Explanation

The Cards / Fallback-based explanation feature provides a structured way to display explanations when a bill change does not fall under predefined categories like [Different Quantity](/cx/docs/different-quantity), [Different Periods](/cx/docs/different-periods), [Different Description](/cx/docs/different-description), or [Cards / Section-based Explanation](/cx/docs/cards-section-based-explanation). Instead of leaving these changes unaddressed, fallback feature ensures that users always receive a clear, meaningful explanation.

For **Increase**, **Decrease**, **Added**, or **Removed** configurations, users can define explanations for both single item and multiple item in the bill. Each configuration allows customization of the title and description to ensure clarity when charges change.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2025-03-24_18-22-37.gif?sv=2026-02-06&spr=https&st=2026-10-26T14%3A17%3A54Z&se=2026-10-26T15%3A17%3A54Z&sr=c&sp=r&sig=mAfcbkKFRph0omnD3IHmHQOct6zj6Nj4w51SbFXArfQ%3D)

**Title**: A short heading summarizing the change. For example:

- Charge Increased (for Increase)
- Charge Decreased (for Decrease)
- New Charge Added (for Added)
- Charge Removed (for Removed)

**Description**: A detailed explanation highlighting the specific change. For example:

- **Increase**: This charge has increased from Previous Amount to Current Amount.
- **Decrease**: This charge has decreased from Previous Amount to Current Amount.
- **Added**: A new charge of ‘Current Amount’ has been added to your bill.
- **Removed**: The charge of ‘Previous Amount’ has been removed from your bill.

These descriptions help users track modifications and understand how their charges have changed.

> [**Generative AI**](/cx/docs/content-using-generative-ai) can assist in refining this content, and users can also incorporate predefined variables within the content for customization.