---
title: "Contacts"
slug: "contacts"
updated: 2024-09-03T13:30:37Z
published: 2024-09-03T13:30:37Z
canonical: "help.csgi.com/contacts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.csgi.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacts

Contacts are where organization owners and project admins can set contacts (via user or e-mail address) to receive e-mails from **Xponent** support for various sorts of events.

Contacts can be set at the organizational level or an individual project.

- If a user is added as a contact at the organization level, any triggering event. (A graph listen failure for an 'Emergency Contact' in any of that organization's projects) will trigger the e-mail.
- If a user is added as a contact at the project level, any triggering event in just that project will trigger the e-mail.

## **Accessing/Viewing the Contacts**

Access the contacts Admin for the organization or the project

### **Organization**

You must be an Organization Owner to add a contact to an organization.

After logging in, click **Admin**, located on the top left-hand side of the title bar of the **Home** page.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Screenshot%202024-07-30%20at%206.33.09%E2%80%AFPM(1).png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A17%3A19Z&se=2026-10-26T15%3A17%3A19Z&sr=c&sp=r&sig=7QWvTP2w8b3GNFyNijxMUtWh%2F2skX7RB58OVF8u73bo%3D)

If you have Owner access, you will see an option for Organizations on the top left-hand side.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Screenshot%202024-07-30%20at%206.58.42%E2%80%AFPM.png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A17%3A19Z&se=2026-10-26T15%3A17%3A19Z&sr=c&sp=r&sig=7QWvTP2w8b3GNFyNijxMUtWh%2F2skX7RB58OVF8u73bo%3D)

- Select **Contacts** from the list of organization views

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Screenshot%202024-07-30%20at%207.51.35%E2%80%AFPM.png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A17%3A19Z&se=2026-10-26T15%3A17%3A19Z&sr=c&sp=r&sig=7QWvTP2w8b3GNFyNijxMUtWh%2F2skX7RB58OVF8u73bo%3D)

### Project

You must be an Admin on the project (or an Organization Owner) to add a contact to a project. After logging in, go to the Admin page (use the Admin button in the title bar of the home page)

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Screenshot%202024-07-30%20at%206.33.09%E2%80%AFPM(2).png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A17%3A19Z&se=2026-10-26T15%3A17%3A19Z&sr=c&sp=r&sig=7QWvTP2w8b3GNFyNijxMUtWh%2F2skX7RB58OVF8u73bo%3D)

Go to the projects tab.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Screenshot%202024-07-30%20at%208.49.38%E2%80%AFPM.png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A17%3A19Z&se=2026-10-26T15%3A17%3A19Z&sr=c&sp=r&sig=7QWvTP2w8b3GNFyNijxMUtWh%2F2skX7RB58OVF8u73bo%3D)

If you have the appropriate access, you will see 'Contacts' in the list of the project views. Select it.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Screenshot%202024-07-30%20at%208.53.36%E2%80%AFPM.png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A17%3A19Z&se=2026-10-26T15%3A17%3A19Z&sr=c&sp=r&sig=7QWvTP2w8b3GNFyNijxMUtWh%2F2skX7RB58OVF8u73bo%3D)

## **Adding Contacts**

Select the **+Assign Contact** button to bring up the menu for adding contacts.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Screenshot%202024-07-30%20at%208.55.21%E2%80%AFPM.png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A17%3A19Z&se=2026-10-26T15%3A17%3A19Z&sr=c&sp=r&sig=7QWvTP2w8b3GNFyNijxMUtWh%2F2skX7RB58OVF8u73bo%3D)

Any users in the organization not already on the contact list will be displayed. Select any additional users to add,

- Click on the **Assign Selected Contact** button to save the users/addresses to the contact. Now, you will see those users in the listing of contacts.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Screenshot%202024-07-30%20at%208.44.20%E2%80%AFPM.png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A17%3A19Z&se=2026-10-26T15%3A17%3A19Z&sr=c&sp=r&sig=7QWvTP2w8b3GNFyNijxMUtWh%2F2skX7RB58OVF8u73bo%3D)

## **Deleting a Contact**

- Click on the **X** button next to the contact in the main listing to remove a user or e-mail from a contact list.

This will not delete a user; simply remove them from the contact list

## **Types of Contacts**

Currently, only **Emergency Contacts** aresupported. These e-mails are sent on a failure when listening on a deployed graph.

> **For Example:**
> 
> Database listening graph could not connect to the database.

The e-mail will contain the project name, graph name, version, environment, and the error.

Upon failure, the graph will remain deployed and will re-attempt in time. If you receive multiple e-mails for the same graph, that graph is repeatedly failing.