---
title: "Help and Support"
slug: "help-and-support-1"
updated: 2026-06-02T14:33:28Z
published: 2026-06-02T14:33:28Z
canonical: "help.csgi.com/help-and-support-1"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.csgi.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Help and Support

Welcome to **Help and Support**. If you need assistance or want to manage your preferences, you are in the right place. This section is here to help you with everything from adjusting your cookie preferences to accessing the CSG terms and contacting support. If you ever have questions or need guidance, we have got you covered.

## Contact Us

Find service desk login links and [global contact](https://www.csgi.com/mycsgcustomer-support/) details. If you encounter issues, watch our step-by-step support videos.

## Privacy Statement

A product-specific [privacy statement](/cx/docs/privacy-statement) has been added to the login screens of our products to ensure compliance with global data privacy regulations. It provides transparency about analytics data collected via analytics tools, its purpose, and user consent requirements.

## Terms and Conditions

This [page](https://www.csgi.com/terms-of-use/) provides the terms and conditions that govern your use of the CSG Website [csgi.com](http://csgi.com) and the associated systems and services offered by CSG International, Inc. By accessing and using this site, you agree to abide by these terms, in addition to any other agreements you may have with CSG.

## Feedback

We value your feedback and product suggestions.

Keep in mind that all submitted suggestions are governed by our terms. If you are experiencing a problem with your account, please check the [Payment Reminder User Guide](/cx/docs/overview-payment-reminder) to find an answer to your question and then raise a ticket with [Payment Reminder Support](https://www.csgi.com/mycsgcustomer-support/).

Got a topic you want covered in our Technical Vignettes and Webinars? Send your request to [Payment Reminder Support](https://www.csgi.com/mycsgcustomer-support/).

## Manage Cookie Preferences

Our website uses cookies to enhance your experience by supporting core site functionality, analyzing site usage, and enabling secure login access. You can learn more about our use of cookies in the Privacy Notice.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2026-02-10_18-38-09.png?sv=2026-02-06&spr=https&st=2026-10-26T11%3A36%3A46Z&se=2026-10-26T12%3A36%3A46Z&sr=c&sp=r&sig=TDbkMGYDmvP5cL9vzZMqs8adpiN3WziAlaMc0AjkZvQ%3D)

### What is the Cookie Banner?

The cookie banner is a tool that lets you manage your cookie preferences directly. It will appear the first time you access the application, allowing you to choose which cookies to enable or disable based on your preferences.

### When the Cookie Banner Appears?

- The cookie banner displays the first time you access the application.
- It remains at the top of the page (in the footer) until you accept, decline, or dismiss it. Once closed, it won’t reappear unless:
  - Clearing your browser cookies resets the banner.
  - You access the application in incognito mode, where cookies are not tracked.

### Modifying Cookie Preferences

Hover over the **Settings** icon within the payment reminder application to expand the menu, then select **Your Privacy Choices**. From this option, you can review the cookie proposal and choose to accept or decline optional cookies.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2026-02-10_18-06-55.png?sv=2026-02-06&spr=https&st=2026-10-26T11%3A36%3A46Z&se=2026-10-26T12%3A36%3A46Z&sr=c&sp=r&sig=TDbkMGYDmvP5cL9vzZMqs8adpiN3WziAlaMc0AjkZvQ%3D)

> ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T11%3A36%3A46Z&se=2026-10-26T12%3A36%3A46Z&sr=c&sp=r&sig=TDbkMGYDmvP5cL9vzZMqs8adpiN3WziAlaMc0AjkZvQ%3D)
> 
> **Essential** cookies cannot be disabled, as they are required to support core site functionality, such as providing secure login access.

Selecting Your Privacy Choices opens a panel with additional details about cookie usage. After making your selections, click **Save Changes** to apply the updated preferences.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2026-02-10_18-05-25.png?sv=2026-02-06&spr=https&st=2026-10-26T11%3A36%3A46Z&se=2026-10-26T12%3A36%3A46Z&sr=c&sp=r&sig=TDbkMGYDmvP5cL9vzZMqs8adpiN3WziAlaMc0AjkZvQ%3D)