Agent knowledge defines the information an agent has access to when it starts executing. This can include background context, documents, company data, FAQs, or other reference material. The agent uses this knowledge to reason more effectively and produce relevant decisions or responses.
After the Agent Basic Setup details are validated, the setup flow moves to the Knowledge Base page.
Instruction
Provide the instruction for the knowledge being added. This helps the agent interpret and apply the uploaded information while performing its tasks.
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Upload Knowledge Files
You can add knowledge by uploading a file using one of the following methods:
Upload the file using the file picker, or
Drag and drop the file into the upload area
The following behavior applies when uploading a file:
Supported file types include PDF or XML
The maximum file size is 20 MB
Once uploaded, the file details (File type (PDF or XML), File name, File size) are displayed in the right-hand section. Also, the Next button changes to Process Files.
Select Process Files to process the uploaded file. After the file is successfully processed, the Process Files button changes to Next. Select Next to continue with the agent creation process.
Managing Uploaded Files
Hover over an uploaded file to display the Delete icon, which allows you to remove the file.
After a file is successfully processed, the delete icon is removed, and a green success indicator is displayed next to the file.
A processed file can be replaced by dragging and dropping a new file into the upload area. The new file automatically replaces the existing one.