--- title: "Logging in to the Xponent Journey Hub" slug: "logging-in-to-the-xponent-journey-hub" updated: 2026-02-10T08:02:04Z published: 2026-02-10T08:02:04Z canonical: "help.csgi.com/logging-in-to-the-xponent-journey-hub" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.csgi.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Logging in to the Xponent Journey Hub This page summarizes the important aspects of getting into the **Xponent Journey Hub** for the first time and resetting your password. ## First Login If this is your first time logging in to the Xponent Journey hub, you will receive an email like the one below. This contains your username (email address) and the one-time security token for first-time login. > [!NOTE] > ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A28%3A16Z&se=2026-10-26T13%3A28%3A16Z&sr=c&sp=r&sig=%2FGrBQ5V3QvIl%2Btv5P6ecKXLMuExp6Y3qRzNz8aXs0U8%3D) The token you receive is not your password. ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/First%20mail%20page(1).jpeg?sv=2026-02-06&spr=https&st=2026-10-26T12%3A28%3A16Z&se=2026-10-26T13%3A28%3A16Z&sr=c&sp=r&sig=%2FGrBQ5V3QvIl%2Btv5P6ecKXLMuExp6Y3qRzNz8aXs0U8%3D) Click on the link you have received in the email. It will take you to the Login window. - **Email**: Enter your email address. - **Privacy Statement**: A product-specific [privacy statement](/v1/docs/privacy-statement) has been added to the login screens of our CX SaaS products to ensure compliance with global data privacy regulations. It provides transparency about analytics data collected via Microsoft Clarity, its purpose, and user consent requirements. ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2025-01-29_10-58-30.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A28%3A16Z&se=2026-10-26T13%3A28%3A16Z&sr=c&sp=r&sig=%2FGrBQ5V3QvIl%2Btv5P6ecKXLMuExp6Y3qRzNz8aXs0U8%3D) - If your organization uses [single sign-on](/v1/docs/single-sign-on) (SSO) at this point, you will be redirected to your SSO identity provider page. Once you have authenticated, you will be automatically redirected back to the Xponent Home page. You will not need the token from the email. - If your organization uses Xponent-managed passwords, you will see the Login screen below. - - - Click **Manage Password**. ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2025-01-29_11-00-35.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A28%3A16Z&se=2026-10-26T13%3A28%3A16Z&sr=c&sp=r&sig=%2FGrBQ5V3QvIl%2Btv5P6ecKXLMuExp6Y3qRzNz8aXs0U8%3D) - Click on the **I have my Password Token** toggle. ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/I%20have%20my%20password%20token.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A28%3A16Z&se=2026-10-26T13%3A28%3A16Z&sr=c&sp=r&sig=%2FGrBQ5V3QvIl%2Btv5P6ecKXLMuExp6Y3qRzNz8aXs0U8%3D) - **Token**: Enter the security token received in the email. - **New Password**: Enter a new password. Please choose a secure password that aligns with [password complexity](/v1/docs/logging-in-to-the-xponent-journey-hub#xponent-password-policy) requirements. - **Confirm New Password**: Re-enter a new password. Once your password is accepted, You can use your email address and new password to login into the home screen --- ## Xponent Password Policy All passwords in Xponent must meet the following complexity requirements: - At least eight characters - though we would encourage longer ones if possible - up to a maximum of 50 characters - Contain one lower case letter, one upper case letter, one digit, and one of the characters: !@#$%^&* - It cannot be a password that has been used in the five previous passwords > [!NOTE] > ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A28%3A16Z&se=2026-10-26T13%3A28%3A16Z&sr=c&sp=r&sig=%2FGrBQ5V3QvIl%2Btv5P6ecKXLMuExp6Y3qRzNz8aXs0U8%3D) If you use single sign-on, your organization rules will apply to the password complexity. --- ## Password Reset There are two ways to reset your password: - Within Xponent, from the User Menu in the top right-hand corner - From the Login screen ### Password Reset within Xponent - Within In Xponent, click on the profile icon in the top right-hand corner. - Select "**Reset Password**" from the menu. ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/reset%20password.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A28%3A16Z&se=2026-10-26T13%3A28%3A16Z&sr=c&sp=r&sig=%2FGrBQ5V3QvIl%2Btv5P6ecKXLMuExp6Y3qRzNz8aXs0U8%3D) > [!NOTE] > ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A28%3A16Z&se=2026-10-26T13%3A28%3A16Z&sr=c&sp=r&sig=%2FGrBQ5V3QvIl%2Btv5P6ecKXLMuExp6Y3qRzNz8aXs0U8%3D) If your organization uses Single Sign-On (SSO) for login, then you can not change your password using this facility. In this Reset Password process, you will be asked to provide both your current password and a new password that must adhere to the defined [password policy](/v1/docs/logging-in-to-the-xponent-journey-hub#xponent-password-policy). ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/reset%20password%20-%20window.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A28%3A16Z&se=2026-10-26T13%3A28%3A16Z&sr=c&sp=r&sig=%2FGrBQ5V3QvIl%2Btv5P6ecKXLMuExp6Y3qRzNz8aXs0U8%3D) - **Your Current password**: Enter your existing password. - **New password**: Enter the new password following the complexity requirement. - **Confirm new password**: Re-enter the new password to confirm it and avoid typos. Click **Reset Password**. Once your configured password is accepted, you will receive a notification in the top right-hand corner of the page. > [!NOTE] > ![Success](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Success.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A28%3A16Z&se=2026-10-26T13%3A28%3A16Z&sr=c&sp=r&sig=%2FGrBQ5V3QvIl%2Btv5P6ecKXLMuExp6Y3qRzNz8aXs0U8%3D) The password has been successfully reset. ### Password Reset at the Login Page If Xponent does not log you in because your password has expired or you have forgotten your password, then you can reset this at the login screen. - **Email**: Enter your email address at the login screen: ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2025-01-29_10-58-30(1).png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A28%3A16Z&se=2026-10-26T13%3A28%3A16Z&sr=c&sp=r&sig=%2FGrBQ5V3QvIl%2Btv5P6ecKXLMuExp6Y3qRzNz8aXs0U8%3D) - Click **Manage Password**. ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2025-01-29_11-00-35(1).png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A28%3A16Z&se=2026-10-26T13%3A28%3A16Z&sr=c&sp=r&sig=%2FGrBQ5V3QvIl%2Btv5P6ecKXLMuExp6Y3qRzNz8aXs0U8%3D) - **Email**: enter your email address again to receive a token. ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Get%20password%20token.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A28%3A16Z&se=2026-10-26T13%3A28%3A16Z&sr=c&sp=r&sig=%2FGrBQ5V3QvIl%2Btv5P6ecKXLMuExp6Y3qRzNz8aXs0U8%3D) When you receive the email, follow the [process](/v1/docs/logging-in-to-the-xponent-journey-hub#first-login) for a new user login to set your password using the token provided in the email. --- ## Automatic Lockout Xponent will automatically lock users out for 30 minutes after five unsuccessful attempts. Users will receive the following message on the platform. ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Notification%20-%20Account%20has%20been%20locked.(2).png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A28%3A16Z&se=2026-10-26T13%3A28%3A16Z&sr=c&sp=r&sig=%2FGrBQ5V3QvIl%2Btv5P6ecKXLMuExp6Y3qRzNz8aXs0U8%3D) If an administrator tries to reset the password while the user is locked out, they will be informed that the user is locked out and to try again in 30 minutes. ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Notification%20-%20Account%20has%20been%20locked%20for%2030%20minutes..png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A28%3A16Z&se=2026-10-26T13%3A28%3A16Z&sr=c&sp=r&sig=%2FGrBQ5V3QvIl%2Btv5P6ecKXLMuExp6Y3qRzNz8aXs0U8%3D) > [!NOTE] > ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A28%3A16Z&se=2026-10-26T13%3A28%3A16Z&sr=c&sp=r&sig=%2FGrBQ5V3QvIl%2Btv5P6ecKXLMuExp6Y3qRzNz8aXs0U8%3D) This workflow is not supported for [Single Sign-On](/v1/docs/single-sign-on) customers. --- ## Automatic Timeout To help protect your data and account security, Xponent automatically logs users out after **30 minutes** of inactivity. If you remain idle without clicking, scrolling, or interacting with the interface your session will expire, and you will be logged out.