---
title: "View and Manage a Subscription"
slug: "view-and-manage-a-subscription"
updated: 2026-07-27T07:48:11Z
published: 2026-07-27T07:48:11Z
canonical: "help.csgi.com/view-and-manage-a-subscription"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.csgi.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# View and Manage a Subscription

The Subscription Details panel provides a centralized view of subscription configuration, campaign usage, and profile status.

- Navigate to **Subscriptions** from the main navigation.
- Select a **subscription** from the list.
- The **Subscription Details** panel opens.

At the top of the panel, review the following:

- **Subscription name-** Displays the name of the subscription.

**For example**: Account Updates
- **Subscription ID-** A 26-character unique alphanumeric identifier displayed below the name.
- **Close icon (X)**- Located in the top-right corner.
  - Select **(X) icon** to close the panel.

## **Channel group settings show enabled communication channels**

The Channel Group section displays the communication channels configured for the subscription.

> ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T13%3A30%3A13Z&se=2026-10-26T14%3A30%3A13Z&sr=c&sp=r&sig=vMqkN8w6%2FwYCD2Nh5DyJ7KkIfRWGS1iG%2B67mVUe4E3M%3D)
> 
> A subscription defines its channel group. Only one can be selected and it cannot be changed after the subscription is created.

- **Email** (envelope icon)
  - Displays a **filled radio button** when selected and active.
- **Mobile Messaging** (chat/message icon)
  - Supports **SMS, MMS** **and RCS**
  - Displays an **unselected radio button** when not active.

## **The description field explains the purpose of the subscription**

- The **Description** field displays a short explanation of the subscription’s purpose.

## **Campaign usage metrics summarize subscription activity**

The **Campaigns** section displays an overview of campaign usage for the selected subscription.

**Campaign overview metrics include:**

- **Total in Use**- Number of active campaigns associated with the subscription. **For example**: 2
- **Emails Attempted**- Number of email delivery attempts in the last 30 days. **For example**: 14
- **Unsubscribed**- Total number of unsubscriptions in the last 30 days through all campaigns tied to the subscription

**For** **example**: 1(7%)

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/subscription campaign metrics.jpg?sv=2026-02-06&spr=https&st=2026-10-26T13%3A30%3A13Z&se=2026-10-26T14%3A30%3A13Z&sr=c&sp=r&sig=vMqkN8w6%2FwYCD2Nh5DyJ7KkIfRWGS1iG%2B67mVUe4E3M%3D)

### Campaigns associated with the subscription open in an overlay view

- Select **View All** in the **Campaigns** section.
- The **Campaigns with the selected subscription** panel opens in an overlay view.
- The panel lists all campaigns associated with the subscription.
- The following details are displayed against each campaign:
  - **Name**- Campaign Name. **For example**: Vinicius-test-Camp-03
  - **Status**- Campaign Status (Launched, Complete, Draft). **For example**: Completed.
  - **Channel**- Channel associated with the campaign (Email ,MMS, SMS). **For example**: MMS

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Subscription campaign view all.jpg?sv=2026-02-06&spr=https&st=2026-10-26T13%3A30%3A13Z&se=2026-10-26T14%3A30%3A13Z&sr=c&sp=r&sig=vMqkN8w6%2FwYCD2Nh5DyJ7KkIfRWGS1iG%2B67mVUe4E3M%3D)
  - **Profiles**- No. of profiles associated with the campaign. **For example**: 3
  - **Attempted**- Send attempts made using a particular campaign. **For example**: 3
  - **Unsubscribe****d**- Displays the total number of users who unsubscribed from a subscription through the campaign. **For example**: When no profiles have unsubscribed it is represented with a dash (-)zero unsubscribed).

> ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T13%3A30%3A13Z&se=2026-10-26T14%3A30%3A13Z&sr=c&sp=r&sig=vMqkN8w6%2FwYCD2Nh5DyJ7KkIfRWGS1iG%2B67mVUe4E3M%3D)
> 
> This helps to identify which campaign triggered the unsubscribe action.
  - Use the scroll bar to view additional campaigns, if available.
  - Select the **Close (X)** icon to return to the Subscription Details panel.

## Profile status shows subscription enrollment details

- The Profiles section displays the current enrollment status of profiles for the subscription.
- **Profile Status** details include:
  - **Subscribed**- Number of profiles currently subscribed.
  - **Opt Out**- Total number of profiles that unsubscribed from this subscription in the last 30 days.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/subscription profile metrics.jpg?sv=2026-02-06&spr=https&st=2026-10-26T13%3A30%3A13Z&se=2026-10-26T14%3A30%3A13Z&sr=c&sp=r&sig=vMqkN8w6%2FwYCD2Nh5DyJ7KkIfRWGS1iG%2B67mVUe4E3M%3D)

### Viewing detailed profile enrollment information for a subscription

**Profiles** with the selected Subscription panel displays detailed enrollment and engagement information for all profiles associated with a subscription.

- Select **View All** to see detailed profile information.
- **Profiles subscribed to the specific subscription** are displayed in an overlay view.

At the top of the overlay, the panel header displays:

- The **Subscription** **Title**. **For example**: Profiles with **Marketing**

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Subscription profiles view all.jpg?sv=2026-02-06&spr=https&st=2026-10-26T13%3A30%3A13Z&se=2026-10-26T14%3A30%3A13Z&sr=c&sp=r&sig=vMqkN8w6%2FwYCD2Nh5DyJ7KkIfRWGS1iG%2B67mVUe4E3M%3D)
- The panel displays profile information in a table. Each row represents a single profile associated with the subscription.

> ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T13%3A30%3A13Z&se=2026-10-26T14%3A30%3A13Z&sr=c&sp=r&sig=vMqkN8w6%2FwYCD2Nh5DyJ7KkIfRWGS1iG%2B67mVUe4E3M%3D)
> 
> Profiles are displayed in a vertical list. Users can scroll within the panel to view additional profiles when available.

The table includes the following columns:
  - **Profile ID**- Displays the unique identifier of the profile. Profile ID can contain up to **96 alphanumeric characters**.

**For example**: 1001001, 1237
  - **Status**- Displays the current subscription status of the profile. Possible values include:
    - **Subscribed** (displayed with a **green status label**)
    - **Unsubscribed** (displayed with a **red status label**)
  - **Date**- Displays the date and time when the last ‘change’ to the subscription took place.

**For example**: 5/7/26, 2:55 AM
  - **Last Engaged**- Displays the most recent engagement date and time for the profile, if available.

**For example**: 1/20/26, 8:30 PM
    - Displays a dash (–) if no engagement data is available.
- Select the **Close (X)** icon in the top‑right corner to close the panel and return to the Subscription Details view

## Subscription actions are available at the bottom of the panel

The following actions are available at the bottom of the Subscription Details panel:

### Delete Subscription

> ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T13%3A30%3A13Z&se=2026-10-26T14%3A30%3A13Z&sr=c&sp=r&sig=vMqkN8w6%2FwYCD2Nh5DyJ7KkIfRWGS1iG%2B67mVUe4E3M%3D)
> 
> Subscriptions can only be deleted if no campaigns reference the subscription nor are any profiles still subscribed to the subscription.

- Click the **Delete** (trash) icon.
- A **Subscription Confirm Deletion** modal appears with **Cancel** and **Delete** buttons.
- Click **Delete** to permanently delete the subscription and all associated data.

> ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T13%3A30%3A13Z&se=2026-10-26T14%3A30%3A13Z&sr=c&sp=r&sig=vMqkN8w6%2FwYCD2Nh5DyJ7KkIfRWGS1iG%2B67mVUe4E3M%3D)
> 
> “This action is permanent. The subscription will be removed and no longer available in the system.”
  - A success toast message- “**Subscription deleted successfully**” is displayed in the bottom‑left corner.
  - Click the **X icon** in the toast message to dismiss it.
  - The delete action removes the subscription from the Subscriptions list.
- Click **Cancel** instead of Delete in the **Subscription Confirm Deletion** modal to close the confirmation modal.
  - The subscription and all associated data remain unchanged.

**Active Campaigns or Subscribed Profiles Prevent Deletion:**

- If a campaign is associated or profiles are subscribed to a subscription, the **Delete icon** seems to be **disabled** in the subscription details panel on the right.
  - Click or hover over the Delete icon, it displays- “You've campaigns/ profiles associated with this subscription.”

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/delete icon disabled.gif?sv=2026-02-06&spr=https&st=2026-10-26T13%3A30%3A13Z&se=2026-10-26T14%3A30%3A13Z&sr=c&sp=r&sig=vMqkN8w6%2FwYCD2Nh5DyJ7KkIfRWGS1iG%2B67mVUe4E3M%3D)

### Subscribe Profile

Click **Subscribe Profile to** navigate to the Profiles page.

> ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T13%3A30%3A13Z&se=2026-10-26T14%3A30%3A13Z&sr=c&sp=r&sig=vMqkN8w6%2FwYCD2Nh5DyJ7KkIfRWGS1iG%2B67mVUe4E3M%3D)
> 
> The Subscription Profile button is navigation-only; it introduces no additional subscription-edit behavior beyond taking the user to the Profile area where existing profile tools apply.

### Edit Subscription

- Click **Edit** to edit a subscription.
- The system updates the UI as follows:
  - The **Edit** button changes to **Save**. The Save button remains **disabled** until a change is made.
  - The **Subscribe Profile** button is hidden.
  - A **Cancel** button appears.
  - The panel switches from **view mode to edit mode**.
  - The **Subscription Name** and **Description** fields become **editable**.
  - Existing values remain **pre-filled**.
  - Other fields (such as **Subscription ID**, **Channel Group**, **Campaign and Profile Metrics**) remain **read-only**.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/delete icon disabled(1).gif?sv=2026-02-06&spr=https&st=2026-10-26T13%3A30%3A13Z&se=2026-10-26T14%3A30%3A13Z&sr=c&sp=r&sig=vMqkN8w6%2FwYCD2Nh5DyJ7KkIfRWGS1iG%2B67mVUe4E3M%3D)

- Modify the **subscription details** by updating the **Subscription Name** and/or **Description**.
- The system **enables the Save button** once a change is detected.
- Click **Save**.
- The system performs the following actions:
  - Saves the updated values.
  - Returns the panel to **view mode**.
  - Displays a **confirmation toast message**.

> ![Success](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Success.png?sv=2026-02-06&spr=https&st=2026-10-26T13%3A30%3A13Z&se=2026-10-26T14%3A30%3A13Z&sr=c&sp=r&sig=vMqkN8w6%2FwYCD2Nh5DyJ7KkIfRWGS1iG%2B67mVUe4E3M%3D)
> 
> "Subscription Updated Successfully
> 
> [Subscription Name] Subscription was updated successfully."
  - Click the **Close (X) icon** in the top-right corner of the toast notification to dismiss the notification manually.
  - If no action is taken, the toast automatically disappears after a short duration.