Add Message Suggestions to Simple Text

The Add Message Suggestions features make Simple Texts interactive by adding clickable buttons. These buttons allow users to perform quick actions, improving engagement and user experience. A maximum of  11 Message Suggestions is allowed.​‌ Message Suggestions provide quick response options for user input.​

• To add  Message Suggestions click the Message Suggestions toggle to turn it ON (The toggle changes from gray to blue)‌.

• For Message Suggestions a section labeled Message Suggestions 1/11 appears on left hand side for Function configuration.​‌

Available Function Type

You can choose from the options in the Function type (dropdown):

• Open URL

• Reply

• Dial Phone

When viewing the Function type dropdown, additional Functions appear with a Coming Soon label:

• Show Location

• Request Location

• Create Calendar Event

These actions are visible but disabled. They serve as a preview of upcoming RCS capabilities.

Steps to Add Function (Open URL) in Message Suggestions

• View Button Details for the unique GUID (For example: 67498836) at the top of the button configuration panel for identification and tracking.

• Choose Open URL from the Function (dropdown) to enable link-based interaction.

• Type the button label in the Button Text field. Keep it within the 25-character limit. You can also include emojis available in this field. Each emoji is counted as two characters.

• Enter the destination link in the URL field. Ensure the link is valid and does not exceed 2000 characters.

• Press Tab or click outside the input area to hyperlink the Button Text and activate the Open Link and Ping Link icons.

If a link button URL is entered without a protocol, the platform automatically adds https:// to ensure secure and reliable RCS link handling.

• Click Ping Link to verify the URL accessibility in real time.

• Locate the Payload Text field. Enter a value that represents the button action within 2048 characters (Optional).

  For example: call_support_clicked

• Check the preview panel on the right. Confirm that the button updates instantly with your label and link.

• Ensure the RCS Simple Text message size is under 250 KB; otherwise, submission is blocked.

Steps to Add Action (Reply)  in Message Suggestions

• Beside Card Suggestions on the left panel click toggle button to open the button configuration panel.

• At the top of the configuration panel, note the GUID (For example-17976692 ) for identification and tracking.

• From the Function type dropdown, select Reply to enable text-based interaction.

• In the Button Text field, type the button label and keep it within the 25-character limit. You can also include emojis available in this field. Each emoji is counted as two characters.

• In the Text field, enter text and ensure it does not exceed 25 characters.

• Press Tab or click outside the input area to enable the Button.

• Check the preview panel on the right. Confirm that the button updates instantly with your label.

• Locate the Payload Text field. Enter a value that represents the button action within 2048 characters (Optional).

  For example: Interested_clicked

• Ensure the total RCS message size of the Simple Text remains under 250 KB. If the size exceeds the limit, the system blocks submission.

Steps to Add a Dial Phone Action in Message Suggestions

• Locate the Message Suggestions section in the template editor.

• Toggle the switch ON to enable suggestions.

• Click to create or expand a suggestion entry.

• The UI displays a suggestion block (For example: Message Suggestion 1 / 11).

• In the Function dropdown select Dial Phone.

• In the Button Text field enter the label shown to users.

  For example: Call Support

  

   Use clear, action-oriented text.

• In the Phone number field enter a valid dialable number. Users can configure a US-based target phone number.

  For example: +12025550125

Validate the phone number format:

          ✅ Valid: +1 (202) 555-0125

          ❌ Invalid: (000) 000-0000 or 099 0000 011

• If the format is incorrect the UI shows a validation error “Enter a valid phone number.”

• Upon successful Dial Phone configuration, users will see a call icon in both the editor and preview, clearly indicating that the action will trigger a call.

• Locate the Payload Text field. Enter a value that represents the button action within 2048 characters (Optional).

  For example: call_support_clicked

  The preview focuses on a standardized mobile layout.

Actual devices may render differently. The preview doesn’t focus on functional execution.

• The message content ({"text":""} in the editor) appears as a chat bubble inside the mobile device mockup.

• A single button appears below the message bubble.

• The rounded button displays the configured Button Text .

  For example: Call Support)

• The button is configured with the Dial Phone function.

• When tapped on an actual device:

  • The device opens the native calling interface.

  • A call is initiated to the configured phone number.