--- title: "Creating Rich Communication Services (RCS) Template" slug: "creating-rich-communication-services-template" updated: 2026-08-04T14:19:48Z published: 2026-08-04T14:21:29Z canonical: "help.csgi.com/creating-rich-communication-services-template" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.csgi.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Creating Rich Communication Services (RCS) Template Rich Communication Services (RCS) templates in XCC allow you to create interactive, media-rich messages that go beyond SMS/MMS. They support images, buttons, and dynamic variables for personalized engagement. #### Create a New RCS Template - Log in to **XCC Studio** - Go to **Templates** from the left navigation panel - Click **Create New Template** - In the **Team** dropdown, choose the team that will own this template. **For example**: Primary team is selected. > ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A26Z&se=2026-10-26T13%3A27%3A26Z&sr=c&sp=r&sig=950LTvlur0dQ1grcMgBxPrpB2S1vD7%2FfUX%2F5u7kRJNM%3D)Only teams with RCS functionality enabled will appear in the team selection dropdown. This ensures the template is associated with the correct team for permissions and visibility. - In the **Template name** field, type a unique name for your template **Rules for naming**: **For example:** RCS - Use letters (A-Z, a-z) or numbers (0-9). - No special characters except underscores (_). - No spaces. - Maximum length: **60 characters**. - **Validate Template Name** - A green checkmark will appear if the name meets the criteria - If invalid, adjust the name according to the rules - Click the **Create Template** button (blue button at the bottom). Creating a new template usually completes within 8 seconds. - If you want to cancel, click **Cancel** ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Create RCS Template.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A26Z&se=2026-10-26T13%3A27%3A26Z&sr=c&sp=r&sig=950LTvlur0dQ1grcMgBxPrpB2S1vD7%2FfUX%2F5u7kRJNM%3D) ### RCS Editor After creating a new RCS template, you’ll land on the **RCS Editor** screen. The editor is divided into: - **Left Panel**: Content configuration - **Center Panel**: Template layout - **Right Panel**: LIVE preview on a mobile/desktop mockup ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/RCS Editor(1).png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A26Z&se=2026-10-26T13%3A27%3A26Z&sr=c&sp=r&sig=950LTvlur0dQ1grcMgBxPrpB2S1vD7%2FfUX%2F5u7kRJNM%3D) ### Content Configuration When creating a template, choose one of the following content configurations: - [**Basic Text**](/cx/docs/simple)**:** Text-only message - [**Rich Card:**](/cx/docs/rich-card) Media + text + interactive buttons/ Suggestive replies (default for RCS) - **Carousel:** Multiple cards with swipe functionality (COMING SOON) ### RCS Editor Items Description - **Undo**: Click **Undo** to revert the last change. - **Redo**: Click **Redo** to restore an undone action. - **Autosave Indicator**: Check the timestamp next to disk icon to confirm when the editor last saved changes automatically. - Displays the template name. Click the **disk** icon to save your template. - **Clone/Delete**: Click the **down arrow** to view options to clone or delete your template. - **Channel:** Identifies the channel to which the template belongs. **For example**: RCS. - **Status Indicator** **(DRAFT)**: Shows the current status of your message. - **Create New (+ icon)**: Click on **Create New** to create templates for different channels, such as SMS, MMS and Email, using the same name as an existing RCS template within the template editor. ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/RCS editor items.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A26Z&se=2026-10-26T13%3A27%3A26Z&sr=c&sp=r&sig=950LTvlur0dQ1grcMgBxPrpB2S1vD7%2FfUX%2F5u7kRJNM%3D) - The newly created templates are blank but can be easily populated by copying content from other templates. - Each channel template opens in a new tab, and all templates with the same name are grouped together on the dashboard for streamlined organization. - Using one RCS template, you can create only one SMS template, one MMS template and one Email template with the same name. Once these templates are created, the + icon will no longer be available. To create a new template with a similar name, you must first delete the existing one. ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/RCS create new.gif?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A26Z&se=2026-10-26T13%3A27%3A26Z&sr=c&sp=r&sig=950LTvlur0dQ1grcMgBxPrpB2S1vD7%2FfUX%2F5u7kRJNM%3D) - **Preview** **(Eye Icon)**: Click **Preview** to display a mobile mockup of the message as it will appear to recipients. - **Notifications (Bell Icon**): Click **Bell** icon to view alerts or system notifications. - **Send Test** **(Paper Plane Icon):** Click Paper Plane to send a test message for verification. - The **Send RCS Test** feature validates messaging by sending a sample RCS to confirm delivery and format. - Click on the **send** icon to configure the phone number. The Send RCS test message pop-up window will be displayed. ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/send RCS test message.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A26Z&se=2026-10-26T13%3A27%3A26Z&sr=c&sp=r&sig=950LTvlur0dQ1grcMgBxPrpB2S1vD7%2FfUX%2F5u7kRJNM%3D) - Enter the phone number to send the RCS. - Click **Send Test** to receive a one-time test text message for message validation purposes. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. This test feature is currently available only for phone numbers in the United States (+1) region. - For support, please contact [CSG Support](https://www.csgi.com/mycsgcustomer-support). - For additional information, please view our [Privacy Policy.](https://www.csgi.com/privacy/privacy-notice/) - **Submit**: Click **Submit** to finalize and send the message or submit it for approval. #### Preview an RCS Template from the Templates List - From the Templates list, select the **Preview** option associated with the RCS template (for example, by clicking the preview icon or preview action in the row). - The RCS Preview window opens, displaying the template layout and content. - The following **disclaimer** is displayed as part of the **RCS preview** experience: > ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A26Z&se=2026-10-26T13%3A27%3A26Z&sr=c&sp=r&sig=950LTvlur0dQ1grcMgBxPrpB2S1vD7%2FfUX%2F5u7kRJNM%3D) > > RCS Preview Disclaimer: > > This preview is an example. The final appearance depends on the device, operating system, and carrier. We recommend testing on multiple devices.