---
title: "Different Periods"
slug: "different-periods"
updated: 2025-05-21T11:12:30Z
published: 2025-05-21T11:12:30Z
canonical: "help.csgi.com/different-periods"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.csgi.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Different Periods

The **Different Periods** feature highlights changes in the billing period of an item between the previous and current billing cycles. If an item was previously billed for a different duration or for a different date range, this feature ensures that the change is clearly communicated.

Instead of relying on section-based explanations, this feature provides direct messaging about period differences, making it easier for users to understand how their bill has changed.

### Tag Selection

To categorize and organize period changes, users can assign a Tag to the item. Tags can be selected from a predefined dropdown list or created manually. Simply type the desired tag, choose an existing match from the search results, or create a new one instantly.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2025-03-24_17-44-30.gif?sv=2026-02-06&spr=https&st=2026-10-26T14%3A17%3A20Z&se=2026-10-26T15%3A17%3A20Z&sr=c&sp=r&sig=iNGioL1mxbup2q0c29SqNhd79Sm%2FAzK5caN6usrKUBw%3D)

### Single Items

For bills that include a single item with a billing period that has changed, a detailed explanation is provided.

- **Title**: A brief heading summarizing the change, such as Different Periods.
- **Description**: A detailed explanation of the change.

For Example - Last month, this item was charged for `Prev. Period Duration` days — from `Prev. Period Start Date` to ‘Prev. Period End Date’. This month, it is being charged for ‘Curr. Period Duration’ days — from `Curr. Period Start Date` to `Curr. Period End Date`.

> ![Information](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Information.png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A17%3A20Z&se=2026-10-26T15%3A17%3A20Z&sr=c&sp=r&sig=iNGioL1mxbup2q0c29SqNhd79Sm%2FAzK5caN6usrKUBw%3D)
> 
> Here, `Prev. Period Duration`, `Prev. Period Start Date`, and `Prev. Period End Date` represent the previous billing cycle’s duration and dates, while `Curr. Period Duration`, `Curr. Period Start Date`, and `Curr. Period End Date` reflect the updated cycle.

This ensures users are informed about changes in the duration or start and end dates of billing for that specific item.

### Multiple Items

For bills that include multiple items where the billing period has changed, a general message is displayed instead of item-specific details.

- **Title**: A brief heading summarizing the change, such as Different Periods.
- **Description**: A broad statement covering all affected items.

For example - The periods for which these items were charged have changed.

This provides a high-level overview without listing individual date changes for each item.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2025-03-24_17-50-05.gif?sv=2026-02-06&spr=https&st=2026-10-26T14%3A17%3A20Z&se=2026-10-26T15%3A17%3A20Z&sr=c&sp=r&sig=iNGioL1mxbup2q0c29SqNhd79Sm%2FAzK5caN6usrKUBw%3D)

### Section Exceptions

Some bill items may not require the Different Periods messaging. In such cases, Section Exceptions allow users to exclude specific sections from applying this rule.

- **Adding Section Exceptions**: Click on the ”**+**” icon to add exceptions from the available list of sections or cards.
- **Enabling/Disabling Exceptions**: Section exceptions can be enabled or disabled based on preference.
- **Removing Exceptions**: To remove an item from the exception list, click the “**X**” next to the respective section.

By configuring section exceptions, users can ensure that periods changes are communicated only where necessary, improving the clarity of billing updates.

> ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A17%3A20Z&se=2026-10-26T15%3A17%3A20Z&sr=c&sp=r&sig=iNGioL1mxbup2q0c29SqNhd79Sm%2FAzK5caN6usrKUBw%3D)
> 
> [**Generative AI**](/cx/docs/content-using-generative-ai) can assist in refining this content, and users can also incorporate predefined variables within the content for customization.