---
title: "Different Quantity"
slug: "different-quantity"
updated: 2025-05-21T11:12:26Z
published: 2025-05-21T11:12:26Z
canonical: "help.csgi.com/different-quantity"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.csgi.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Different Quantity

The Different Quantity feature highlights changes in item quantities between the previous and current billing cycles. If the number of units for a particular item has increased or decreased, this feature ensures that the difference is clearly communicated.

Rather than relying on section-based explanations, this feature provides specific messaging about quantity differences, helping users quickly understand how their bill has changed.

### Tag Selection

To categorize and organize quantity changes, users can assign a Tag to the item. Tags can be selected from a predefined dropdown list or created manually. Simply type the desired tag, choose an existing match from the search results, or create a new one instantly.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2025-03-24_17-16-04.gif?sv=2026-02-06&spr=https&st=2026-10-26T14%3A58%3A57Z&se=2026-10-26T15%3A58%3A57Z&sr=c&sp=r&sig=nECDPm4VO57cFnPCnHXuOSNlfrUYUz6wPkbLiZ%2F835g%3D)

### Single Item

For bills that contain one unit of an item per cycle, the system generates a message indicating the change in quantity.

- **Title**: A brief heading summarizing the change, such as Different Quantities.
- **Description**: A detailed explanation of the change.

For example - Last month, your bill included 1 item of this type; this month, it includes `Curr.Item Quantity`.

> ![Information](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Information.png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A58%3A57Z&se=2026-10-26T15%3A58%3A57Z&sr=c&sp=r&sig=nECDPm4VO57cFnPCnHXuOSNlfrUYUz6wPkbLiZ%2F835g%3D)
> 
> Here, `Curr.Item Quantity` is a dynamic value that reflects the updated quantity.

### Multiple Items

For bills that contain more than one unit of an item per cycle, the system generates a message specifying the change in the total quantity.

- **Title**: A brief heading summarizing the change, such as Different Quantities.
- **Description**: A detailed explanation of the change.

For example - Last month, your bill included `Prev.Item Quantity` items of this type; this month, it includes `Curr.Item Quantity`.

> ![Information](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Information.png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A58%3A57Z&se=2026-10-26T15%3A58%3A57Z&sr=c&sp=r&sig=nECDPm4VO57cFnPCnHXuOSNlfrUYUz6wPkbLiZ%2F835g%3D)
> 
> `Prev.Item Quantity` represents the number of items in the previous cycle, while `Curr.Item Quantity` reflects the updated quantity.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2025-03-24_17-16-04 copy (1).gif?sv=2026-02-06&spr=https&st=2026-10-26T14%3A58%3A57Z&se=2026-10-26T15%3A58%3A57Z&sr=c&sp=r&sig=nECDPm4VO57cFnPCnHXuOSNlfrUYUz6wPkbLiZ%2F835g%3D)

### Section Exceptions

Some bill items may not require the Different Quantity messaging. In such cases, Section Exceptions allow users to exclude specific sections from applying this rule.

- **Adding Section Exceptions**: Click on the ”**+**” icon to add exceptions from the available list of sections or cards.
- **Enabling/Disabling Exceptions**: Section exceptions can be enabled or disabled based on preference.
- **Removing Exceptions**: To remove an item from the exception list, click the “**X**” next to the respective section.

By configuring section exceptions, users can ensure that quantity changes are communicated only where necessary, improving the clarity of billing updates.

> ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A58%3A57Z&se=2026-10-26T15%3A58%3A57Z&sr=c&sp=r&sig=nECDPm4VO57cFnPCnHXuOSNlfrUYUz6wPkbLiZ%2F835g%3D)
> 
> [**Generative AI**](/cx/docs/content-using-generative-ai) can assist in refining this content, and users can also incorporate predefined variables within the content for customization.