---
title: "Journey Completion Rate"
slug: "journey-completion-rate"
updated: 2025-08-14T07:58:44Z
published: 2025-08-14T07:58:44Z
canonical: "help.csgi.com/journey-completion-rate"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.csgi.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Journey Completion Rate

The Journey Completion Rate card highlights the journeys with the lowest completion percentages in the last 30 days.

Low completion rates often indicate drop-offs, blockers, or unnecessary friction preventing users from reaching the final step. This card is useful for:

- Detecting underperforming journeys
- Pinpointing where end-to-end flows fail most frequently
- Prioritizing optimization efforts for maximum conversion impact

The card supports three views: Focused, Detailed, and Contextual.

### Focused View

The Focused View displays the single journey with the lowest completion rate in the last 30 days. It displays:

- **Journey Name** - The name of the journey with the lowest completion percentage
- **Profiles** - Number of unique users who completed the journey compared to the total who started it (completed/started)
- **Percentage** - Journey completion percentage

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/3.png?sv=2026-02-06&spr=https&st=2026-10-26T13%3A26%3A15Z&se=2026-10-26T14%3A26%3A15Z&sr=c&sp=r&sig=SBqTEF0rKWw2gC8%2FisjR6XprfvGc9GVWKJEEBwTo9zs%3D)

**For Example**: First Buy - New User - 3/4 profiles - 75.00%

This means that out of 4 users who started this journey, only 3 reached the final step.

### Detailed view

The Detailed View shows a ranked list of journeys so you can compare completion performance across multiple flows. It displays:

- **Journey Name** - The name of the journey with the lowest completion percentage
- **Profiles** - Number of unique users who completed the journey compared to the total who started it (completed/started)
- **Percentage** - Journey completion percentage

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/9.png?sv=2026-02-06&spr=https&st=2026-10-26T13%3A26%3A15Z&se=2026-10-26T14%3A26%3A15Z&sr=c&sp=r&sig=SBqTEF0rKWw2gC8%2FisjR6XprfvGc9GVWKJEEBwTo9zs%3D)

#### Journey Order

- Journeys are displayed in descending order from bottom to top, starting with the highest completion rate at the bottom and moving toward the lowest completion rates at the top.
- This ensures that the lowest-performing journeys are easily identified at the top.

| Journey Name | Profiles | Percentage |
| --- | --- | --- |
| First Buy - New User | 3/4 | 75.00% |
| Best Journey Ever | 2/2 | 100.00% |

### Contextual View

The Contextual View explains the significance of the lowest completion rate in simple language, making it accessible to all audiences. It displays a narrative message that dynamically updates with the journey name and completion percentage.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/15.png?sv=2026-02-06&spr=https&st=2026-10-26T13%3A26%3A15Z&se=2026-10-26T14%3A26%3A15Z&sr=c&sp=r&sig=SBqTEF0rKWw2gC8%2FisjR6XprfvGc9GVWKJEEBwTo9zs%3D)

For Example: Low completion rates may point to drop-off or blockers. The lowest is on **First Buy - New User**, with only **75.00%** of users completing the journey. We calculate this as the percentage of unique users who reached the final step of a journey, out of all who started it.

> ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T13%3A26%3A15Z&se=2026-10-26T14%3A26%3A15Z&sr=c&sp=r&sig=SBqTEF0rKWw2gC8%2FisjR6XprfvGc9GVWKJEEBwTo9zs%3D)
> 
> In the UI, **First Buy - New User** and **75.00%** are dynamic fields that change based on the data.

### Key Points to Remember

- This is the only Journey Insight Card that works at the **journey level** instead of the step level.
- A low completion rate means users are abandoning the flow before reaching the final step.
- The [Detailed View](/cx/docs/journey-completion-rate#detailed-view) helps you compare completion performance across journeys to prioritize fixes.
- The [Contextual View](/cx/docs/journey-completion-rate#contextual-view) makes the insight easy to communicate to teams that don’t work directly with data.
- Combining this card with [Step Stall Rate](/cx/docs/step-stall-rate) and [Step Repeat Rate](/cx/docs/step-repeat-rate) can help identify where in the journey users are dropping off.