Logging in to the Batch Communications Engine

Welcome to Batch Communications Engine (BCE). This section describes how to access BCE, sign in, set a new password using the login interface and recover a forgotten password. You will sign in using Batch Communications Engine‑managed credentials. This method ensures secure access to your account.

• Open the BCE application URL in a supported web browser.

• On the welcome screen, view the Welcome to Batch Communications Engine message.

• Select Start Login to continue to the sign‑in screen.

First Login

For first‑time access to BCE, you receive an email titled “Your temporary password” containing your username and a temporary password. Sign in using the provided credentials, and update your password.

 Once the admin creates a user, the system automatically sends the user ID email and a temporary password.

Credential-Managed Login

Sign in to the BCE login page using the username and temporary password from the email, and then change your password.

• Username: Your registered email ID.

• Password: The password created for your account.

• Enter both fields and click Sign In to access the application.

• If the credentials are valid, BCE signs you in and loads the application landing page.

• If you need to change your password or have forgotten your BCE password, select Forgot your password?

Forgot Your Password

• On the Forgot your password? modal, enter your Username.

• Select Reset my password.

• BCE sends a password reset code to the email address associated with your username. The email address is partially masked on the screen for security.

• On the password reset screen, enter the Code received by email.

• Enter your New Password.

• Re‑enter the password in Enter New Password Again.

• As you type, BCE validates the password in real time and displays the password rules directly on the screen. Each rule displays a visual indicator showing whether the requirement is met.

   Meet All Password Requirements:

• Password must contain a lower case letter

• Password must contain an upper case letter

• Password must contain a number

• Password must contain at least 8 characters

• Password must not contain a leading or trailing space

• Passwords must match

• After all password rules are satisfied, select Change Password.

• If the password update is successful, BCE completes the reset process and allows you to sign in using the new credentials.

• After a successful sign‑in or password reset, BCE opens the main application interface, where users can access features based on their assigned permissions.

Additional Options on the Login Page

Contact Us

A direct link to the service desk and global support contacts is available if you encounter login difficulties. This ensures you can quickly connect with support resources.

Privacy Statement

A product-specific privacy statement has been added to the login screens of our CX SaaS products to ensure compliance with global data privacy regulations. It provides transparency about analytics data collected via Microsoft Clarity, its purpose, and user consent requirements.  

Terms and Conditions

By logging in, you agree to the CSG Terms and Conditions that govern the use of the CSG website (csgi.com) and associated services. These terms apply in addition to any existing agreements with your organization.

Log Out

• From the left-hand navigation panel, select the User Profile icon (person silhouette).

• Review the displayed user details:

  • Username

  • Email address

  • User role (for example, Editor)

• Select Logout from the profile menu.

• You are logged out of the application and redirected to the sign-in page.