---
title: "Modifying User Account"
slug: "modifying-user-account"
updated: 2025-09-23T04:31:34Z
published: 2025-09-23T04:31:34Z
canonical: "help.csgi.com/modifying-user-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.csgi.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Modifying User Account

### Existing User

To begin modifying a user account, the Client Admin selects the desired user from the list and clicks on the **Edit** icon. This opens the user account details panel, where the administrator can review and update specific information to keep the account current and aligned with organizational needs.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2025-09-03_23-26-58(1).png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A17%3A20Z&se=2026-10-26T15%3A17%3A20Z&sr=c&sp=r&sig=iNGioL1mxbup2q0c29SqNhd79Sm%2FAzK5caN6usrKUBw%3D)

The following fields can be updated by the Client Admin:

- **User Status** - The status indicator reflects whether the account is Active or Deactivated. The admin can update this as needed to reflect the current state.
- **First Name and Last Name** - These can be modified to correct spelling errors, name changes, or other updates.
- **Phone Number** - The contact number associated with the user can be updated at any time.
- **Channel Access** - The specific channel-level permissions can be enabled or disabled, such as access to create Email, SMS, or MMS templates. Also the assigned roles
- **User Role** - The role (For Example: Editor, Viewer, Reviewer, Activator) can be changed to adjust the level of access granted to the user.
- **Reset Password** - The [Reset Password](/cx/docs/resetting-user-password) option allows Client Admins to send a secure password reset link to a user’s registered email, enabling them to regain access.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2025-09-04_00-31-32.png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A17%3A20Z&se=2026-10-26T15%3A17%3A20Z&sr=c&sp=r&sig=iNGioL1mxbup2q0c29SqNhd79Sm%2FAzK5caN6usrKUBw%3D)

After updating the necessary fields, click on the **Update** button to save the changes to the user account.

### Restricted Fields

- **Email** - The user’s email address, which also serves as their username, cannot be modified once created.