Documentation Index

Fetch the complete documentation index at: https://help.csgi.com/llms.txt

Use this file to discover all available pages before exploring further.

📢 Announcement:  Xponent Journey Hub, Bill Explainer, and Xponent Communication Control April 2026 (26.1) Release Notes are now available – Check out the latest updates published on April 2026.

Profile Metadata

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Profile Metadata is where you can manage all of your Interaction Types and Identifier Types for a specific project.

Interaction Type

Interaction Type manages all of the different interactions, the channels in which they occur, and the individual engagement score for that Interaction Type. Once an interaction type is defined, you can select it in a dropdown menu via the Save Interaction Node

Identifier Type

Xponent Identity Manager now includes a way for you to manage your customer profiles called Identifier Type. It represents how you want to identify the customer. For example, you can create an Identifier Type called "email," and this could contain one or more email addresses.

For Example

[ "myworkemail@domain1.com", "mypersonalemail@domain2.com" ]

When you first create a project, the only Identifier Type that will be in existence is the Xponent ID (KWID).