---
title: "Promise to Pay"
slug: "promise-to-pay"
updated: 2026-06-02T15:46:00Z
published: 2026-06-02T15:46:00Z
canonical: "help.csgi.com/promise-to-pay"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.csgi.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Promise to Pay

The Promise to Pay section allows subscribers to commit to making a payment on a future date. Users can configure the default extension period and customize the messages shown during the Promise to Pay flow.

## Default Extension

Users can select a default payment extension period from a dropdown list. The available options allow you to select a postponed payment date between **1 to 21 days** after the due date.

## Page Introduction

Defines the introductory content displayed to subscribers when they choose the Promise to Pay option.

- **Title** - Heading displayed on the Promise to Pay page.

For Example: Promise to Pay
- **Description** - Supporting text explaining the action.

For Example: Commit to paying on a date that works for you.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2026-02-17_16-16-23.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A25Z&se=2026-10-26T13%3A27%3A25Z&sr=c&sp=r&sig=iWYPG4pYirh3ckjQsok6g7ARb2J%2BmcJQD%2FSzBreQlI0%3D)

## Confirmation Message

Displayed when the Promise to Pay request is successfully set.

- **Message** - Primary confirmation text shown to the subscriber.

For Example: Your payment has been rescheduled to the `Postponed Date` (selected postponed date).
- **Details** - Additional confirmation information.

For Example: A confirmation email has been sent to notify you of your new postponed payment date.
- **Button Label** - Text displayed on the confirmation action button.

For Example: Thank You!

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2026-02-17_16-17-17.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A25Z&se=2026-10-26T13%3A27%3A25Z&sr=c&sp=r&sig=iWYPG4pYirh3ckjQsok6g7ARb2J%2BmcJQD%2FSzBreQlI0%3D)

## Error Message

Displayed when the Promise to Pay request cannot be completed.

- **Message** - Primary error message shown to the subscriber.

For Example: We’re sorry. Your payment rescheduling couldn’t be set.
- **Details** - Additional information explaining the issue.

For Example: Your new payment date couldn’t be set. This might be due to a verification error or technical issues.
- **Button Label** - Text displayed on the retry action button.

For Example: Try Again

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2026-02-17_16-17-44.png?sv=2026-02-06&spr=https&st=2026-10-26T12%3A27%3A25Z&se=2026-10-26T13%3A27%3A25Z&sr=c&sp=r&sig=iWYPG4pYirh3ckjQsok6g7ARb2J%2BmcJQD%2FSzBreQlI0%3D)