---
title: "Reactivating User Account"
slug: "reactivating-user-account"
updated: 2025-09-23T04:32:03Z
published: 2025-09-23T04:32:03Z
canonical: "help.csgi.com/reactivating-user-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.csgi.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Reactivating User Account

Client Admins can restore access for a user by reactivating their account. When an account is set to Active, the user regains the ability to log in and access all features assigned to their role. As with other account actions, reactivations are audited and logged, recording who performed the action, when it occurred.

### Reactivation

1. Click on the **Edit** icon next to the required user account.
2. In the account details panel, change the status dropdown to **Active**. ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2025-09-08_23-18-04(2).png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A18%3A34Z&se=2026-10-26T15%3A18%3A34Z&sr=c&sp=r&sig=11QjpI4IMAecxqvfxiKJvR8qy6HGFKR4zTIPi3nZ1qA%3D)
3. The Activate User Account confirmation window appears with the message: “You are about to activate [Email ID] user’s account. Once activated, the user will regain full access to all features.” ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2025-09-08_23-18-17.png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A18%3A34Z&se=2026-10-26T15%3A18%3A34Z&sr=c&sp=r&sig=11QjpI4IMAecxqvfxiKJvR8qy6HGFKR4zTIPi3nZ1qA%3D)
4. Click **Activate** to confirm. Once completed, the user’s status is updated to **Active**, the action is recorded in the audit log, and a success notification confirms the account has been activated. ![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/2025-09-08_23-18-29.png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A18%3A34Z&se=2026-10-26T15%3A18%3A34Z&sr=c&sp=r&sig=11QjpI4IMAecxqvfxiKJvR8qy6HGFKR4zTIPi3nZ1qA%3D)