---
title: "Simple Text"
slug: "simple"
updated: 2026-08-10T15:21:33Z
published: 2026-08-10T15:21:33Z
canonical: "help.csgi.com/simple"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.csgi.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Simple Text

Switching from Rich Card to Simple Text converts the template from a media-rich layout to plain text. The behavior differs based on whether the Rich Card has existing content.

- Navigate to **Studio** → **Templates** and select your RCS template.
- On the left panel, under **Content**, you’ll see three options: **Simple | Rich Card | Carousel.**
- Click **Simple** to initiate the conversion.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/simple text.jpg?sv=2026-02-06&spr=https&st=2026-10-26T13%3A17%3A37Z&se=2026-10-26T14%3A17%3A37Z&sr=c&sp=r&sig=cUGPJ9iDM5qy3uNYsOtGGia9bqNnh28A%2FWyP6zwF%2F50%3D)

### Convert Rich Card (without Image) to Simple Text

- Enter your message in the text editor. You can include:

**Plain text and add Message Suggestions.**
- Monitor the **character count** in the footer (limit: **2000 characters**).
- Review the **preview panel** on the right hand side to ensure proper formatting and link visibility.
- Click **Save** to save the template.
- Click **Submit** to save or publish the message.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/RCS No ContenttoSimple(1).gif?sv=2026-02-06&spr=https&st=2026-10-26T13%3A17%3A37Z&se=2026-10-26T14%3A17%3A37Z&sr=c&sp=r&sig=cUGPJ9iDM5qy3uNYsOtGGia9bqNnh28A%2FWyP6zwF%2F50%3D)

### Convert Rich Card (with Image) to Simple Text

- If the Rich Card **has content**, a **confirmation popup appears** with the message:

> ![Note](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Note.png?sv=2026-02-06&spr=https&st=2026-10-26T13%3A17%3A37Z&se=2026-10-26T14%3A17%3A37Z&sr=c&sp=r&sig=cUGPJ9iDM5qy3uNYsOtGGia9bqNnh28A%2FWyP6zwF%2F50%3D)
> 
> **Convert Rich Card to Simple message**
> 
> Current Rich Card content will be converted to a Simple message. This can’t be undone. **Text**, **links**, and **variables will remain**.
> 
> **⚠ You’ll lose**
> 
> Images, buttons and suggested replies.
- Click **Cancel** to keep Rich Card format or click **Convert** to proceed with conversion and permanently discard Rich Card elements.
- If the Rich Card is empty, no popup appears and conversion happens instantly.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Rich to Simple Text modal.png?sv=2026-02-06&spr=https&st=2026-10-26T13%3A17%3A37Z&se=2026-10-26T14%3A17%3A37Z&sr=c&sp=r&sig=cUGPJ9iDM5qy3uNYsOtGGia9bqNnh28A%2FWyP6zwF%2F50%3D)

- The system removes **Image/Video**, **Title**.
- The editor displays a single text field for the Simple message.
- The preview updates to show a plain text message.

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Rich to Basic Text(1).gif?sv=2026-02-06&spr=https&st=2026-10-26T13%3A17%3A37Z&se=2026-10-26T14%3A17%3A37Z&sr=c&sp=r&sig=cUGPJ9iDM5qy3uNYsOtGGia9bqNnh28A%2FWyP6zwF%2F50%3D)

- The footer resets, and both **payload** and **media size** are set to zero.
- **Text**, **links**, and **variables** remain after conversion.
- **Images**, **suggested actions**, are lost permanently.
- Enter your message in the text box and ensure it meets the new character limit.
- Review the **preview panel** on the right hand side to ensure proper formatting and link visibility.
- Click **Save to** save the template.
- Click **Submit** in the top-right corner to save or publish the changes.

While converting a Rich Card to Simple Text, the suggested replies are retained after conversion, as **Simple Text** supports **Add Message Suggestions** feature. To know more visit [Add Message Suggestions to Simple Text](/cx/docs/add-message-suggestions-to-simple-text).

![](https://cdn.document360.io/c578bb14-e570-4b6e-93ed-f6c5b8a2d8a1/Images/Documentation/Rich to Simple(2).gif?sv=2026-02-06&spr=https&st=2026-10-26T13%3A17%3A37Z&se=2026-10-26T14%3A17%3A37Z&sr=c&sp=r&sig=cUGPJ9iDM5qy3uNYsOtGGia9bqNnh28A%2FWyP6zwF%2F50%3D)

### Character Limit and Tooltip Behavior in RCS Simple Text Editor

- **Character limit almost reached**

**2,900 / 2000** → Yellow warning icon and tooltip appear.

**Tooltip message**: “Text Length Recommendation

Keep text under 80 characters for optimal readability.”
- **Character limit reached**

**2000 /2000** → Red icon and tooltip appear; input disabled. **Test Send** is **disabled** until the content is reduced.

**Tooltip message:** “Character limit reached

This field supports a maximum of 2000 characters to maintain RCS compatibility.”