Welcome to Xponent Communication Control. This section explains how to log in, manage your password, and find support. Depending on your organization’s setup, you will either sign in through Single Sign-On (SSO) or with Xponent Communication Control-managed credentials. Both methods ensure secure access to your account.
Single Sign-On (SSO) Login
Many organizations integrate their existing identity provider (IdP) with Xponent Communication Control. This allows users to access the platform with their corporate credentials, avoiding the need to maintain a separate username and password.
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To log in with SSO:
Click on the organization and proceed to your standard corporate login page.
Enter your corporate email ID and password. If your company requires additional verification, complete any multi-factor authentication (MFA) steps.
Once authentication is successful, you will be automatically redirected to the Xponent Communication Control Home page.
With SSO enabled, account management such as password resets are handled by admins.
Credential-Managed Login
If your organization does not use SSO, you will sign in using Xponent-managed credentials. In this case, you will see the Xponent login screen.
Username: Your registered email ID.
Password: The password created for your account.
Enter both fields and click Sign In to access the application.
Resetting Your Password
If you forget or need to change your password, you can reset it directly from the login page.
Click Forgot your password?
Enter your username (email ID) and click Reset my password.
You will receive a message containing a password reset code.
On the reset form, provide the following information:
Reset Code: The code you received by email.
New Password: Create a secure password for your account.
Confirm New Password: Re-enter the same password for confirmation.
Click Change Password to apply the update. Once completed, use your new password to log in.
Additional Options on the Login Page
Contact Us
A direct link to the service desk and global support contacts is available if you encounter login difficulties. This ensures you can quickly connect with support resources.
Privacy Statement
A product-specific privacy statement has been added to the login screens of our CX SaaS products to ensure compliance with global data privacy regulations. It provides transparency about analytics data collected via Microsoft Clarity, its purpose, and user consent requirements.
Terms and Conditions
By logging in, you agree to the CSG Terms and Conditions that govern the use of the CSG website (csgi.com) and associated services. These terms apply in addition to any existing agreements with your organization.