Post-Enrollment: Balance Due Display

After a subscriber enrolls in a Flexible Payments plan, the microsite displays the subscriber’s current balance due for the enrolled arrangement. Subscribers can see what is past due, what is still on time, and the amount due now without contacting support.

What The Subscriber Sees

After enrollment, the microsite account view shows updated balance information for the enrolled plan. For example:

• Past Due Balance: $275.00

• Your Account Balance: You have a total $366.50 to pay - $275.00 is past due, and $91.50 is still on time.

• Pay Past Due: $275.00

This split helps subscribers understand the current obligation after enrollment: the past-due amount versus the amount that is still on time.

Temporary updating message right after enrollment, the microsite may briefly show a status message while account information refreshes, for example: “We’re processing your update. If you’ve arranged a payment, it may take time to reflect. We’ll update your account shortly.”

Once the account information refreshes, the current balance due is displayed as above.

Related Pages

See the following topics for additional information related to enrolled payment plans and the subscriber experience:

• Post-Enrollment: Payment Plan Details Display: Learn about the enrolled payment plan details displayed to subscribers, including installment amounts, remaining installments, plan dates, and fee forgiveness information.

• Flexible Payments: Learn how to configure Flexible Payments content and settings in Studio.

Best Practices

• Confirm the post-enrollment balance shows the past-due vs still-on-time split your organization expects subscribers to see.

• If a temporary updating message appears right after enrollment, make sure your status messaging sets that expectation.

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