Flexible Payments

Flexible Payments are available to the Financially Distressed persona by default, not all subscribers. Installment count, monthly amount, and eligibility are configured during implementation. Users can define page content, plan details, and feedback messages shown during the flexible payment journey.

Page Introduction

Defines the introductory content displayed when subscribers choose the Flexible Payments option.

• Title - Heading displayed on the Flexible Payments page.

  For Example: Flexible Payments

• Description - Supporting text explaining the payment option.

  For Example: Split your Past Due Amount past due balance into smaller monthly payments and select the plan that best fits your budget.

Plan Details

Defines the information shown for each available flexible payment plan.

• Header Title - Title displayed for the payment plan section.

  For Example: Pay In

• Due Amount - Displays the past due balance.

  For Label Example: Past Due Balance

• Discount - Displays discount information with title, if applicable.

  For Example: Discount - This plan makes you eligible for a fee forgiveness.

• Total Final Amount – Title for the total final amount to be paid under the selected plan.

  For Example: Total Final Amount

More Info

Subscribers can click the Select button located below the number of installment months to view more information about the plan, including monthly payment details and how the plan works

• Monthly Amount - Displays the title for the monthly installment amount.

  For Example: Monthly Amount

• Months: Displays the title for the number of monthly installments.

  For Example: Number of Installments

• Description Title - Heading for the explanation section.

  For Example: How it works

• Description - Explains the payment plan behavior.

  For Example: When you confirm this plan, your upcoming bills will be updated for the selected Number of months with an additional Monthly Amount added to each bill.

• Button Label - Text displayed on the plan confirmation button.

  For Example: Confirm this plan

Confirmation Message

Displayed when a flexible payment plan is successfully set.

• Message - Primary confirmation message shown to the subscriber.

  For Example: Thank you! Your flexible payment plan is in process.

• Details - Additional confirmation information.

  For Example: Your flexible payment plan was set.

• Button Label - Text displayed on the confirmation action button.

  For Example: Thank you!

Error Message

Displayed when the flexible payment plan cannot be set.

• Message - Primary error message shown to the subscriber.

  For Example: We’re sorry. Your account couldn’t be verified.

• Details - Additional information explaining the issue.

  For Example: Your flexible payment plan couldn’t be set up. This might be due to a verification error or technical issues.

• Button Label - Text displayed on the navigation button.

  For Example: Go back to the main page