Subscriptions

A subscription is a Batch Communications Engine entity that records a customer's consent status for receiving a specific type of communication.

The Subscriptions page allows users to view, manage, and create subscriptions for different channel groups such as Email and Mobile Messaging. From this page, users can track ownership, authorship, and the latest updates for each subscription.

 Channel groups combine one or more messaging channels for consent and opt-out management. Because Email is a standalone channel, subscriptions and opt-out requests apply only to email. However, SMS, MMS, and RCS are grouped as Mobile Messaging. A subscription to any of these grants consent to receive messages across all mobile channels, and an opt-out request (for example, sending STOP) on any one of them applies to all mobile channels in the group.

• From the left navigation panel, select the Subscriptions icon (calendar symbol with a small clock overlay).

The Subscriptions page opens organized into the following key areas:

Header Section

• Page Title: Subscriptions

• Last Update: Displays the most recent date and time when the Subscriptions list was last refreshed or updated, helping users verify data currency.

  For example- 05/15, 10:37PM

• Create New Subscription (button): Located at the top-right corner, used to create a new subscription.

Search and Filter Subscriptions

Use the Search field to filter the Subscriptions list and quickly locate subscriptions that match the entered keyword.

• Enter a keyword in the Search/Find field

  For example: marketing

• The keyword is evaluated against the entire subscriptions dataset, not just the subscriptions currently visible on the page.

Filter Subscriptions by Attributes

• Open the subscription attribute dropdown next to the Search field.

• By default, all subscription attributes (columns) are selected. This broadens the search and returns subscriptions where the keyword appears in any selected attribute.

• Check or uncheck attributes to control where the keyword is searched.

  For example:

  • Select Owner to search only within the Owner column.

  • If the keyword exists in Name and Author, selecting Owner returns only subscriptions where the keyword appears in the Owner field.

• Review the filtered subscriptions displayed in the Subscriptions list.

• Only subscriptions matching the keyword and selected attributes are shown.

• Review the result count displayed below the list.

  For example: 1 Total Subscription.

• After filtering, results are paginated, and matching subscriptions may appear across multiple pages if applicable.

• Select the ✕ icon in the Search field to clear the keyword.

• The Subscriptions list resets to the unfiltered dataset. Any selected attribute filters remain applied.

Subscriptions List (Table View)

Each subscription is displayed as a row in the table with the following columns:

 Clicking anywhere on a row opens the subscription details in read-only mode on the right panel.

• Name- The subscription name.

• ID- A system-generated unique 26-character alphanumeric ID.

• Channel Group- The channel type associated with the subscription (for example- Email or Mobile Messaging).

• Creation Date- Date and time when the subscription was created (for example- 12/4/25, 8:09 PM).

• Owner- The owner responsible for the subscription.

• Last Update- The most recent modification date and time.

• Author- The user who last updated the subscription.

• Actions- Allows users to perform Delete and View subscription details actions directly from the Subscriptions list (based on permissions).

Actions

Users can perform Delete and View subscription details actions directly from the Subscriptions list (based on permissions).

Delete Subscription

 Availability of the Delete action depends on user permissions. Only administrator-level users are allowed to delete subscriptions.

• In the Actions column, select the Delete (trash) icon for the corresponding subscription.

• A confirmation toast notification appears, indicating that the subscription is scheduled for deletion.

• During the 10‑second cancellation window, you can:

  • Select Undo in the toast or Action column (a dynamic Undo icon appears for 10 seconds) to stop the deletion and retain the subscription.

    

     Subscription deleted successfully.

    [Subscription] will be permanently deleted in 10 seconds.

  • Click X-icon on the toast notification to close it. The dynamic Undo option in the Action column still exists for 10 seconds.

• If no action is taken within 10 seconds, the subscription is permanently deleted.

Active Campaigns or Subscribed Profiles Prevent Deletion:

• An error appears when the system is unable to delete a subscription due to an active campaign or a subscribed profile.

 To delete the subscription, first unsubscribe any profiles and ensure there are no longer any campaigns using the subscription.

• Error message displayed:

  “Cannot delete subscription: being used by a campaign.”

  “Cannot delete subscription: one or more Profiles are subscribed.”

View Subscription

• In the Actions column, select the View icon (eye) for the corresponding subscription.

• The selected subscription opens on the right-side in view mode.

 All fields are read‑only. No changes can be made in this mode.

• Review the subscription details and configuration to manage the subscription.

The Footer of the Subscriptions page provides pagination controls that help users navigate through subscription results and control how many subscriptions are displayed per page.

Review Subscription Count

• At the bottom‑left of the Subscriptions page, review the total subscription count.

  For example: 8 Total Subscriptions

• This count reflects the number of subscriptions in the current dataset, including any applied search or filters.

Navigate Between Pages

• Use the pagination controls located next to the total count:

  • First page icon (|<)

  • Previous page icon (<)

  • Page number indicator (for example, 1)

  • Next page icon (>)

  • Last page icon (>|)

• Select the appropriate icon to move between pages of subscriptions.

• The highlighted page number indicates the currently active page.

Change Subscriptions Per Page

• At the bottom‑right of the page, locate the Subscriptions per page control.

• Select the dropdown to choose how many subscriptions are displayed per page.

• The Subscriptions list refreshes to reflect the selected page size.

  For example:  Subscriptions per page: 10