What Bill Explainer is
Bill Explainer is a premium application within the CSG CX portfolio that helps consumers understand their bills clearly and confidently.
It provides a branded, interactive microsite that explains the current bill, highlights what changed since the previous cycle, and guides customers to relevant next steps, including support from a Gen AI-led concierge — reducing confusion, anxiety, and unnecessary support contacts. Brands can also embed Bill Explainer into their own digital and chat experiences via secure APIs.
Who this documentation is for
This documentation is intended for client administrators and implementation teams who configure, manage, and analyze the Bill Explainer experience.
How Bill Explainer works (high level)
Bill Explainer sits as an explanation layer on top of billing data.
Each billing cycle, customers receive a secure, personalized link (for example via email or SMS) that opens a no-login microsite explaining their bill in context.
Core modules
Bill Explainer is composed of four core modules:
The consumer-facing microsite that explains the bill, highlights changes, and presents contextual insights and actions.
The configuration module where client admins control branding, messaging, layouts, and widgets — safely and without engineering support.
The data alignment and validation module that ensures billing data is correctly interpreted and rendered in the Explainer experience.
The analytics module that provides visibility into engagement, usage patterns, and trends over time.
What you can do with Bill Explainer
With Bill Explainer, client teams can:
Help customers quickly understand why their bill changed
Reduce confusion-driven contacts to support channels
Deliver a consistent, branded billing experience
Safely configure and evolve the experience over time
Learn from real usage through built-in analytics
Next steps
If you are new to Bill Explainer, start here:
Getting Started — Understand how to begin using Bill Explainer
How to use Bill Explainer — Learn the end-to-end experience from data ingestion to customer interaction
Core Modules — Explore each module in more detail
For recent updates, see Release Notes.
Training and enablement
Additional training resources may be available through CSG University, depending on your organization’s enablement setup.
What’s New
Stay up to date with the latest enhancements to Bill Explainer.
View all updates in Release Notes.